Payment, Shipping and Returns Policy Stocked Products
Returns Management
Fluid Branding makes every effort to ensure the finished goods are manufactured to the highest standards with thorough supply chain management, onboarding procedures, sampling, testing and independent inspections. However, if on the odd occasion goods are rejected for quality or poor printing the following procedures can be followed.
How To Return a Stocked Item
Your item must be in its original unused condition to be returned unless there is a manufacturing defect. You must return the item within 15 days of your purchase. Please email [email protected] to request a refund and we will assign you a reference #.
1. Mail your returned item to: Fluid Branding Ltd, Unit 15, Windmill Avenue, Woolpit Business Park, Woolpit, Bury St. Edmunds IP30 9UP
Include in your package a signed letter stating the reason for your return and the original receipt.
All claims with about the quality or quantity of the goods shall be made in writing within 7 days of receipt or such goods shall be deemed to comply as to quality and quantity with the terms of contract. You must examine all goods delivered at the time of delivery and inform us straight away of any damages.
Return Exceptions
Some items cannot be returned if they are opened. Merchandise that has been worn, used, or altered will not be accepted for return.
Exchanges
We do not currently accept exchanges
Payment / Fraud Policy
Payment on pre-approved credit accounts shall be made in full within 30 days of invoice. These terms apply unless special settlement terms have been agreed by us in writing. Credit facilities may be withdrawn without notice. We will ensure your details are kept secure. If payment is made using a credit or debit card then your transaction will be dealt with through fully encrypted SSL technology. In order to assist us to prevent fraud, however, we may ask for some proof of identity or address prior to proceeding with an order.
Accepted Methods of Payment
All orders will be charged on account centrally via the agreed credit terms with Fluid Branding.
Shipping Policy
Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the dates of such delivery.
Couriers
We use the following couriers to deliver our orders: DPD, Parcelforce, DHL, TNT
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Order Tracking
A tracking # will be provided via email, once your order has been despatched.
Liability
Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the good.
We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of the claims procedure.
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising or any cause outside our reasonable control or by an inability to procure materials or articles except at higher prices due to any such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.